Course overview
Learn how to design outstanding customer journeys and drive brand loyalty with practical tools covering customer psychology, digital innovation, data insights, and AI technologies.📍 London and Bournemouth
About this micro-credential
Develop in-demand skills to deliver exceptional experiences—and help businesses grow. Customer Experience (CX) is fast growing and highly regarded skillset. Offered in London and Bournemouth, you'll engage in hands-on workshops, go on a company visit, and benefit from personalised career advice to excel in future of work.
Key facts:
✔️ Company visit and industry guest speaker✔️ Vlog, group project and final presentation✔️ Comprised of lectures, a group project and expert-led sessions✔️ 4 weeks / 60 hours
✔️ Future professionals aiming for customer experience, marketing, CRM, operations, or innovation roles
✔️ Entrepreneurs and career changers building customer-first businesses
✔️ Front-line employees and early-career professionals who want to move into customer strategy and experience leadership
✔️ Students who want to explore customer experience management before advancing to degree-level study
Modules
✔️ Introduction to Customer Experience
✔️ Customer Psychology and Behaviour in Experience Design
✔️ Data-Driven Customer Insights & Market Research
✔️ Designing and Managing the Customer Journey
✔️ Service Excellence and Five-Star Delivery
✔️ Measuring and Managing CX Performance
✔️ Technology, Automation and the Future of CX
✔️ Managing Customer Complaints and Crisis Response
✔️ Building a Customer-Centric Culture
✔️Inclusive CX Innovation Lab
Earn US College Credit in London
Why Study at Bayswater?
Bayswater provides global upskilling experiences that equip students with the practical skills and confidence to thrive in the future of work.Our programmes blend real-world experience, strategic thinking, and essential soft skills to help students stand out in today’s competitive job market.
Start dates for 2026
Professional Courses
Course highlights
✔️ Company visit and industry guest speaker✔️ Vlog, group project and final presentation✔️ Comprised of lectures, a group project and expert-led sessions✔️ 4 weeks / 60 hours
